Frequently Asked Questions

Are your shoes authentic?
What`s your return policy?
How do I make an exchange?
Defective shoes can be mailed back to us for a hassle free exchange.
Do you have a satisfaction guarantee?
Can you reserve a shoe for me until I can pay for it?
Can you give me any discounts?
Do you have any stores or locations?
Can I get a catalog?
Are wholesale prices available?
Your website won`t let me choose the size I need.
What Payment Methods do you accept?
Is My Payment Secure?
What’s going on with my order? How can I find out?
How long does it take to get my product?
Can I expedite my shipping?
The shoe I want says "out of stock" Can you tell me when you’ll be getting more?
I don’t see the size I need or the shoe I want. Do you have it or can you get it?
When will you be getting the shoe that is going to be released soon?
Are you a retail store?

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Are your shoes authentic?  All of our shoes are authentic quality and come with their original box. We have arrangements with many domestic & foreign shoe stores to exchange or buy shoe styles that are limited in the edition or availability.  backto top

What`s your return policy?  We gladly accept exchanges on items in brand new condition with original box and all applicable accessories (ex. retro card, original shoe laces, etc.). Items purchased from us can ONLY BE EXCHANGED. The exchange must be requested 14 days from the day the shoes are delivered to our customers. Exchanges back to us must be posted marked within 14 days after your request has been approved. A restocking fee of $25 per item may apply depending on the nature of the item(s) coming back to us.  back to top


How do I make an exchange?  For detailed information on how to exchange your item, please see the contact us tab. We are always here to serve you!  back to top

Defective shoes can be mailed back to us for a hassle free exchange.  We can only guarantee that the shoes purchased from us are authentic quality and in brand new condition, no exceptions. We cannot guarantee the condition of the shoebox, because occasionally all shipping couriers mishandle packages. For detail information on how to exchange defective shoes, please see the contact us tab.  back to top

Can you reserve a shoe for me until I can pay for it?  No, all of our merchandise is sold on a first come, first served basis. We cannot reserve shoes without payment.  back to top

Do you have a satisfaction guarantee?  We have a 100% satisfaction guarantee. We offer hassle free exchanges within 14 days of receipt of your purchase

• All exchanges must be in original packaging with all accessories in new condition. We cannot take back any worn or used products.
• All customers are responsible for the shipping fees involved to ship items back to us. However, we will ship your exchange item with no shipping charge!
• A restocking fee of $25 per item may apply depending on the nature of the item(s) coming back to us.

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Can you give me any discounts?  Occasionally, we will run a promotional coupon, but we cannot offer individual discounts outside of these promotions. While we strive to bring you the best products at the most reasonable prices, our pricing decisions are based on the availability of individual products. Products that are more limited, special editions, or hard to find will usually have a slightly higher price than those that are more common.   back to top

Do you have any stores or locations?  No. We are only a web business and does not have any retail outlets or locations.  back to top

Can I get a catalog?  We do not publish a mail-order catalog because the inventory changes too frequently. Our site is updated daily with size and style information and new products and sizes are posted as soon as they are available. We encourage you to check the website for the products you need.  back to top

Are wholesale prices available?  We are solely an online retail company, but in some cases we will offer bulk orders on overstocked items. Please contact us Click here for more information. Please remember to leave your full contact information (name, phone, and email) so that in the event we have product available for wholesale you can be first in line.   back to top

Your website won`t let me choose the size I need.  It`s grayed out in the drop-down list. Shoes sizes that are out of stock are displayed as a grayed out option in the drop down list. Out of stock sizes cannot be added to the shopping cart.  back to top

What Payment Methods do you accept?  CREDIT CARDWe accept visa, master card, and American express.   back to top

Is My Payment Secure?  All Payments are done online through the 100% secure encrypted "https" Paypal and Authorize.net servers. We do not store your credit card number and you never have to worry about your credit card information getting stolen.  back to top

What’s going on with my order? How can I find out?  With us you’ll never be in the dark about the status of your order. Wondering what’s going on with your order? Or try to find out what time your package will be delivered? You can use our Online Order Tracking System 24 hours a day, 7 days a week to see what the current status of your order is. Ordering from us is very easy and smooth, even if you’ve never placed an order on the Internet before. You will receive a confirmation email after you place your order and a shipping confirmation email with tracking number after we ship your order. You can monitor your order status in our Online Order Tracking System.  back to top

How long does it take to get my product?  All orders are processed and shipped within 72 hours. In order to keep our business model simple and prevent error, we offer the same free standard shipping to all customers. Your purchase will arrive within 7-14 business days (Saturdays and Sunday do not count as business days). You will receive your tracking typically after 72 hrs of your purchase via email. If there is a problem with your order we will email you accordingly as well.  back to top


Can I expedite my shipping?  Yes, we will offer UPS and DHL shipping for customers who want their product faster. Due to processing time and our daily volume of orders, the fastest you can receive your package is 4 days starting from the next business day. There is a $40 fee to expedited shipping.  back to top

The shoe I want says "out of stock" Can you tell me when you’ll be getting more?  No. We are unable to predict if we can or will be able to obtain more of any item. Major shoe brands have limited manufacturing runs, and often additional inventory is not available.  back to top

I don’t see the size I need or the shoe I want. Do you have it or can you get it?  No, we`re sorry. As previously stated, due to limited manufacturing runs, once an item is sold out, it is extremely difficult to obtain more inventory. All available sizes are posted to the product page and kept up to date on a daily basis.  back to top

When will you be getting the shoe that is going to be released soon?  We does not have any control over what our suppliers will order and then make available to us. For this reason, we cannot provide any advance inventory information. Our site is updated daily with the latest information about available sizes and styles, and new items are posted as soon as they are received.  back to top

Are you a retail store?  We are currently only an online store with office and warehouse in Dallas, Texas. We do not have any retail locations; therefore you cannot pickup product if you live locally.   back to top